Terms and Conditions

Last updated: October 12, 2026

These Terms and Conditions (“Terms”) govern your use of www.tripintravel.com and your booking of vacation rentals and additional services through TripInTravel. By sending a booking request or making a payment, you confirm that you have read and accept them. If you do not agree, please do not use the website or our services.

Contents

1. Who we are
2. Our service
3. How to book
4. Prices, taxes and currency
5. Payments
6. Security deposit
7. Changes to your booking
8. Cancellation by the guest
9. Cancellation by TripInTravel or the owner
10. Your stay
11. Additional services
12. Guest responsibilities
13. Liability
14. Force majeure
15. Account and website use
16. Intellectual property
17. Privacy
18. Complaints and PROFECO
19. Governing law and jurisdiction
20. Changes to these Terms

1. Who we are

TripInTravel S. de R.L. de C.V. (“TripInTravel”, “we”, “us”), tax ID (RFC) TRI241211Q24, located at Privada Cipres 103, col. Lomas del Rosario, San Pedro Garza Garcia, Nuevo Leon, Mexico, 66287.

Contact: [email protected] · Tel. +1 956 429 7171 · WhatsApp +52 81 2733 0407.

Office hours: Monday to Friday 9:00–21:00, Saturday 9:00–19:00, Sunday 10:00–16:00 (Mexico Central Time).

2. Our service

TripInTravel rents vacation villas, houses and condos in Mexican destinations such as Tulum, Playa del Carmen, the Riviera Maya, Punta Mita, Puerto Vallarta, Ixtapa and Zihuatanejo. The properties belong to third parties (owners or property managers) with whom we work directly. TripInTravel acts as an intermediary and commercial agent for those owners: we manage your booking, receive your payments and are your point of contact before and during your stay.

Photos, descriptions and amenities are published using information from the owner. We work to keep them accurate and current; if you find a significant difference on arrival, let us know right away (section 18).

3. How to book

1. Request. Send a booking request from the property page, by email or by WhatsApp, with your dates and the number of adults, children and infants. The website calendar is a guide; final availability is confirmed with the owner.
2. Review. We do not offer instant booking. Each request is reviewed with the owner, who may apply their own criteria (for example, group profile). We usually reply within a few hours and always within 24 hours.
3. Quote and approval. If your request is approved, we send you the total price, the payment schedule, the property’s cancellation policy and its house rules.
4. Confirmation. Your booking is confirmed once we receive the deposit and send you a written confirmation (email or WhatsApp). The confirmation, these Terms and the house rules together form your booking contract.

You must be at least 18 years old and legally able to enter into contracts to book. The person who books is responsible for everyone in their group.

4. Prices, taxes and currency

• Before you confirm, we will tell you the total price of your stay, including the nightly rate, cleaning fee, applicable taxes and any other mandatory charge. We will not charge anything we have not told you about in advance.
• Taxes on lodging (VAT/IVA and the state lodging tax) are shown in your quote. On the listed properties they usually add up to 19% of the nightly rate.
• Prices are published in US dollars (USD). On request, we will give you the equivalent in Mexican pesos. If you pay in pesos, the exchange rate published by Banco de México in the Diario Oficial de la Federación on the payment date applies.
• Once your booking is confirmed, the price will not change unless you change your dates, number of guests or services.

5. Payments

• Deposit: usually 50% of the total price, requested after your booking is approved. The exact percentage depends on the property and is stated in your quote.
• Balance: due before arrival, on the date shown in your confirmation (normally 30 to 90 days before). If you book closer to your arrival, full payment may be requested.
• Payment methods: credit or debit card (processed by OpenPay), bank transfer or other methods we tell you about. TripInTravel does not store your full card details.
• Missed payment: if the balance is not received by the agreed date, we will remind you and give you 3 calendar days to pay. If it is still unpaid, the booking may be cancelled and the cancellation policy in section 8 applies.
• Bank and international transfer fees are paid by the party that incurs them. We will issue a Mexican tax invoice (CFDI) if you request it within the month of payment.

6. Security deposit

Some properties require a refundable deposit to cover damage, missing items or breaches of the house rules. The amount and payment method are stated in your quote. It will be returned in full within 14 to 30 calendar days after check-out, depending on the owner and on your bank or card issuer’s processing times, or you will receive an itemized list of any deductions with supporting evidence (photos, invoices or quotes). If damage exceeds the deposit, the guest will pay the difference.

7. Changes to your booking

You can ask to change your dates, guests or services by contacting us. Changes depend on availability and the owner’s approval, and may change the price. Moving to later dates does not cancel the cancellation policy that applied to your original booking unless agreed in writing.

8. Cancellation by the guest

Each property has its own cancellation policy, which we tell you before you pay and which appears in your confirmation. That policy applies. If your confirmation does not state one, the following applies:

• Cancellations must be made in writing to [email protected] or by WhatsApp. The date we receive it is the date that counts.
• If the property is rebooked for the same dates, we will refund what is recovered, less documented rebooking costs.
• Rates marked “non-refundable” are clearly stated before payment.
• Refunds are made to the original payment method within 15 business days of approval. Card refunds may take longer to appear depending on your bank.
• Arriving late or leaving early does not entitle you to a refund for unused nights.
• We recommend travel insurance that covers cancellation.

9. Cancellation by TripInTravel or the owner

If, for reasons beyond your control, the property cannot be provided as booked, we will tell you as soon as we know and you may choose:

1. an alternative property of equal or higher category and features, at no extra cost, or
2. a full refund of everything you paid.

When the failure is attributable to TripInTravel or the owner, you will also receive the compensation required by Mexico’s Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), which will be no less than 20% of the price paid for the service not provided.

10. Your stay

• Check-in and check-out: set by each property, usually check-in at 3:00 PM and check-out at 11:00 AM. Early check-in or late check-out depends on availability and may have a cost.
• Minimum stay: each property states its minimum number of nights.
• Occupancy: the confirmed number of guests may not be exceeded. Visitors must be approved in advance.
• House rules: smoking, pets, parties, events and noise are governed by each property’s rules and, where applicable, those of the condo or gated community. You receive them before you confirm.
• Address and access: the exact address and access instructions are shared after your booking is confirmed. Some condos require guests to be registered in advance.
• Serious breaches: if the group endangers safety, causes serious damage, exceeds occupancy or holds unauthorized events, the owner or TripInTravel may end the stay with no refund for the remaining nights, and may still charge for damage.

11. Additional services

We can arrange services such as a private chef, grocery stocking and transportation. These are provided by third parties; their price, conditions and cancellation policy are given to you before you book them. TripInTravel helps you coordinate them and resolve any problem with the provider.

12. Guest responsibilities

• Provide accurate and complete information when booking.
• Take care of the property, its furniture and equipment, and report any damage or fault as soon as possible.
• Pay for damage caused by you, your group or your visitors beyond normal wear and tear.
• Follow the house rules, condo rules and local laws, including noise regulations.
• Carry the travel documents you need (passports, visas, permits for minors).
• Look after your personal belongings and valuables; use the safe where available.

13. Liability

TripInTravel is responsible to you for properly managing your booking and for the amounts you paid us, as provided by law. We are not responsible for:

• acts of third parties unrelated to the booking, such as local utilities (water, power, internet), nearby construction, weather, sea conditions or sargassum;
• loss or theft of personal belongings, unless caused by our fault or the owner’s;
• accidents caused by careless use of pools, beaches, equipment or facilities;
• flights, transfers or other services you book on your own.

Nothing in these Terms limits your rights under Mexico’s Federal Consumer Protection Law or any liability that cannot legally be excluded.

14. Force majeure

Neither party is liable for failures caused by unforeseeable or unavoidable events such as hurricanes, earthquakes, floods, epidemics, government orders or airport closures. In those cases we will work with you in good faith to move your dates or find an alternative property; if that is not possible, we will refund what you paid, less non-recoverable costs we can document.

15. Account and website use

• If you create an account, keep your password confidential; you are responsible for activity carried out with it.
• You may not use the website for unlawful purposes, send false requests, scrape content automatically or attempt to breach its security.
• The website may link to third-party sites (for example, YouTube or Google Maps), which have their own terms.
• We may suspend accounts that breach these Terms.

16. Intellectual property

The text, photos, logos, design and other content on the website belong to TripInTravel or its licensors and are protected by law. They may not be copied, reproduced or used commercially without written permission.

17. Privacy

We handle your personal data in accordance with our Privacy Notice.

18. Complaints and PROFECO

If you have a problem before or during your stay, contact us immediately by WhatsApp or phone so we can fix it on the spot. Later complaints can be sent to [email protected]; we will reply within 5 business days.

You may also contact Mexico’s Federal Consumer Protection Agency (PROFECO): consumer line +52 55 5568 8722 / 800 468 8722 (from Mexico), or online through Concilianet.

19. Governing law and jurisdiction

These Terms are governed by the laws of Mexico, in particular the Federal Consumer Protection Law and the official standard NOM-010-TUR-2001. PROFECO has administrative jurisdiction. For any court dispute, the parties submit to the competent courts of Monterrey, Nuevo León, without prejudice to the rights the law grants consumers.

20. Changes to these Terms

We may update these Terms. The current version is published at www.tripintravel.com/terms-and-conditions/ with its update date. Bookings already confirmed are governed by the Terms in force on their confirmation date.

This English version is a translation for convenience. If there is any difference, the Spanish version prevails.